Attempts to influence often create conflict, and people don’t have the courage or the appetite for conflict to stay in a conversation. They quit too soon. Keeping yourself and the other person in the dialogue is critical. One matrix leader I talked to called this the organizational equivalent of “never go to bed angry.” Keep the conversation going until you both decide to shelve it. Pauses and walk-aways are good, but come back to the issue and make sure you both decide when the exchange is complete.